Return & Refund Policy

At Vastra Virinchi, we want you to love your purchase. We carefully inspect and pack every order to ensure you receive your products in perfect condition. If you face any issue with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

The product must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be intact.
Return requests must be raised within the specified return period after delivery.
The product should not have any stains, damage, alterations, or signs of usage.

2. Non-Returnable Products

The following products may not be eligible for return or exchange:

Products damaged due to customer handling or improper care.
Items that have been used, washed, altered, or customized.
Products returned without original packaging or tags.

3. Return Process

To request a return, please contact our customer support team with your order details. Our team will review your request and guide you through the return process.

Please share your order number, product details, and images/videos of the product if required for verification.

4. Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed through the original payment method.
Refund processing time may vary depending on your bank or payment provider.
Shipping charges, if applicable, may not be refundable.

5. Exchange Policy

Exchange requests are subject to product availability. If the requested replacement product is unavailable, a refund or alternative solution may be provided.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the specified time after delivery. We will review the issue and provide the appropriate resolution.